General Terms and Conditions

§ 1 Scope of application, customer information

The following general terms and conditions govern the contractual relationship between Katharina Lutz-Klöss & Andreas Klöss GbR and consumers and entrepreneurs who purchase goods via our store. We do not recognize any terms and conditions that contradict or deviate from our terms and conditions. The contract language is German. Business customers and public authorities are excluded from revocation.

§ 2 Conclusion of contract

The offers on the Internet represent a non-binding offer to you to purchase goods.

After entering your data and clicking on the order button, you accept this offer to conclude a purchase contract.

When ordering via our online store, the ordering process comprises a total of 5 steps. The first step is to select the desired goods. In the second step, enter your customer details including billing address and, if applicable, a different delivery address. In the third step, you choose how you would like to pay. In the last step, you have the opportunity to check all the details (e.g. name, address, payment method, items ordered) once again and correct them if necessary before you send us your order by clicking on ‘Send order’.

§ 3 Customer information: Storage of your order data

Your order with details of the contract concluded (e.g. type of product, price, etc.) will be stored by us. You can access the GTC at any time after conclusion of the contract via our website. As a registered customer, you can access your past orders via the customer login area (My user account). The customer is obliged to provide truthful information when ordering. If the customer’s data changes, in particular name, address, e-mail address or telephone number, the customer is obliged to inform us of this change immediately by e-mail or by post. If the customer fails to provide this notification or provides incorrect data from the outset, we may withdraw from the contract, provided that a contract has been concluded. Withdrawal shall be declared in writing. The written form requirement is also met by sending an e-mail. We will send the customer an e-mail with the order information immediately after the order to the e-mail address provided by the buyer when placing the order.

§ 4 Customer information

Correction note: You can correct your entries at any time before submitting your order by pressing the delete button. We will inform you about further correction options on the way through the ordering process. You can also end the order process completely at any time by closing the browser window.

§ 5 Return costs in the event of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

§ 6 Retention of title

The object of purchase remains our property until full payment has been made.

Payment can be made in advance by bank transfer, by PayPal, by invoice or by credit card (via Stripe***). We reserve the right to exclude individual payment methods. If you choose to pay in advance, we will provide you with the bank details in the order confirmation. The invoice amount must be transferred to our account within 8 days. Private individuals cannot order on account.

All prices are final prices and include VAT.

Island surcharges/other surcharges:

We reserve the right to pass on any shipping and freight surcharges to you.

***If the payment method credit card via Stripe is selected, payment is processed via Stripe, Inc, 510 Townsend Street, San Francisco, CA 94103, USA (https://stripe.com) to which the seller assigns his payment claim. Stripe Inc. collects the invoice amount from the customer’s specified credit card account. In the event of assignment, payment can only be made to Stripe Inc. with debt-discharging effect. The credit card will be charged immediately after the customer’s order has been sent via the seller’s online store. Even if the credit card payment method via Stripe is selected, the seller remains responsible for general customer inquiries, e.g. regarding the goods, delivery time, shipment, returns, complaints, revocation declarations and shipments or credit notes. Reference is made to the information provided by Wirecard Bank AG in accordance with Article 13 GDPR as part of the processing of credit card payments at https://stripe.com/de/privacy.

§ 7 Warranty

The warranty is governed by the statutory provisions. We expressly reserve the right to make changes to the range of products and/or services. We reserve the right to make changes to the design and form of the delivery items during the delivery period, provided that the delivery item and its function and appearance are not fundamentally changed as a result and the changes are reasonable for the customer.

All information regarding the quality of the delivery items and the type of execution of our services in our brochures, catalogs, advertising or in our correspondence prior to the offer are only approximate, unless they are expressly declared as binding in our offer or our order confirmation. This also applies to photos, drawings and other illustrations.

§ 8 Commercial place of jurisdiction

The exclusive place of jurisdiction for all disputes arising from this contract is our registered office if you are a merchant.